Privacy Policy

Last updated: Feb 1st, 2022

This privacy policy applies to Raklet sites, mobile apps, and services. Raklet Inc has a firm commitment to safeguarding the privacy of our customers' personal information.

Personal information is information about an identifiable individual. Publicly available information, such as a public directory listing of your name, address, telephone number, or email address, is not considered to be personal information.

Personal information can be added to Raklet databases by site administrators, or by members and other contacts through self-service portals. Personal information processed through and/or stored via our sites will also be held by us in accordance with this privacy policy.

COLLECTION, USE AND DISCLOSURE OF PERSONAL INFORMATION

What information do we collect?

When you register for an account we ask for information such as your name, organization name, and email address. We also collect the email addresses and other personal information provided during account sign-ups, from email inquiries, marketing forms, forum registrations and forum postings, and from blog comments.

We also use third-party services to collect usage information to better understand and improve the user experience.

Where is this information stored?

Information we collect is stored on computer servers that we use to operate our sites. These servers may be located outside of United States, or the information may pass through jurisdictions outside of United States in the course of the operation or maintenance of the sites.

Usage information collected using third-party services are stored on the servers of the third-party service providers.

Why do we collect this information?

The personal information we collect is used to deliver our products and services, for billing, for identification and authentication, for the general operation and improvement of our service, and to respond to inquiries.

It is not used, shared with or sold to other organizations, except:

• to our service providers, as required to operate our sites and provide the requested products or services
• to the applicable owner of the account when requested
• to law enforcement agencies, in emergencies, for internal security matters, or where required by court order or search warrant
• when we have your permission.

We may also disclose personal information if our operations are acquired, in connection with the transfer to the acquirer.

We may also record your computer's IP address and browser details for a variety of reasons, including:

• to collect usage information
• to fight spam
• to troubleshooting geographically-localized access problems
• to share with financial institutions or law enforcement authorities if we detect or are notified of fraudulent credit card use

We do not contact our customers' contacts except as related to operating their Raklet site e.g. event notifications and reminders, membership renewals, security and other notifications.

What happens to this information when an account is cancelled?

If your account is closed by you or terminated by Raklet, we may keep a copy of your content for archival purposes, and in case of any litigation to which it might be relevant. For more information, see the Site Terms of Use (https://www.raklet.com/terms-of-use).

Protecting privacy on Raklet

Please note that we are not responsible for the privacy practices of our customers who administer members and organizations through a Raklet site. If you are a member of an organization with a Raklet site, the administrators of the organization can view any personal information you provide on the site. They can also publish your personal information in public areas of the site. If you have any concerns about this, you should contact them.

We are not responsible for any use or misuse of personal information you provide to a Raklet site. It is up to our customers – the owners of Raklet accounts – to protect the privacy of their members and event registrants, and we are not responsible for the collection, use, or disclosure of your personal information.

COOKIES

A cookie is a small amount of data – typically stored as text file – that is placed on your computer or other device when you visit a particular website. Cookies do not store personal information about you, just information identifying your device.

To access Raklet sites as an administrator or a member, you need to enable cookies within your browser settings.

SECURITY

The security of your personal information is important to us. Our service has security measures in place to protect the loss, misuse and alteration of the information under our control. We follow generally accepted industry practices to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can email us at the address below.

UPDATING INFORMATION

You may keep your registration information current by visiting the account area of your Raklet site. If you wish to change or update any of your personal information and are unable to do so, please contact us at the address below.

CHANGES

By accessing Raklet sites or mobile apps, or using Raklet’s API, you agree that you permit the collection, use and disclosure of your personal information as outlined in this privacy policy. From time to time, we may make changes to our privacy policy. Your continued use of our sites or apps following the effective date of any changes to these terms shall mean that you have accepted those changes.

LINKS TO OTHER SITES

Raklet sites and mobile apps may contain links to other sites. We are not responsible for the privacy practices or the content of such other sites.

OPT-OUT ANY TIME

If you choose to sign up for our newsletter or any other communication from us, you can change your communication preferences or unsubscribe from future mailings by clicking the preferences or unsubscribe links at the bottom of the email. If you would like to opt-out by other means, you can do so at any time by emailing support@raklet.com, calling 1-415-234-0554, or writing to Raklet Inc, 4347 20th Street, San Francisco, CA 94114.

QUESTIONS

Your California privacy rights

As a California resident, you have the rights listed below. However, these rights are not absolute, and we may decline your request as permitted by the CCPA.

• Information. You can request the following information about how we have collected and used your Personal Information during the past 12 months:

  • The categories of Personal Information that we have collected.
  • The categories of sources from which we collected Personal Information.
  • The business or commercial purpose for collecting and/or selling Personal Information.
  • The categories of third parties with whom we share Personal Information.
  • Whether we have disclosed your Personal Information for a business purpose, and if so, the categories of Personal Information received by each category of recipient.
  • Whether we’ve sold your Personal Information; and, if so, the categories of Personal Information received by each category of recipient.

• Access. You can request a copy of the Personal Information that we maintain about you.

• Deletion. You can ask us to delete the Personal Information that we maintain about you.

• Nondiscrimination. You are entitled to exercise the rights described above free from discrimination. This means that we will not penalize you for exercising your rights by taking actions such as by denying you goods or services, increasing the price/rate of goods or services, decreasing the service quality, or suggesting that we may penalize you as described above for exercising your rights. However, the CCPA allows us to charge you a different price or provide a different service quality if that difference is reasonably related to the value of the Personal Information we are unable to use.

How to exercise your rights

You may exercise your California privacy rights as follows:

Right to information, access and deletion

You can request to exercise your information, access and deletion rights in the following ways:

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• Identity verification. The CCPA requires us to verify the identity of the individual submitting the request before providing a substantive response to the request. A request must be provided with sufficient detail to allow us to understand, evaluate and respond. The requester must provide sufficient information to allow us to reasonably verify that the individual is the person about whom we collected information. A request may also be made on behalf of your child under 13.
• Authorized agents. California residents can empower an “authorized agent” to submit requests on their behalf. We may require the authorized agent to have a written authorization confirming that authority.

Sale of personal information

We do not sell, as defined under CCPA, your Personal Information to third parties.

In the preceding twelve (12) months, we have not sold any personal information.

Personal information that we collect, use and share

The chart below summarizes our collection, use and sharing of Personal Information during the last 12 months before the effective date of this Privacy Policy. We describe the sources through which we collect your Personal Information in section above titled The Personal Data We Collect, and describe the purposes for which we collect, use, sell and share this information in section above titled How We Use Your Personal Data and The Parties With Whom We Share Your Personal Data.

Category (see the glossary below for definitions)	Do we collect this information?	Do we share this information for business purposes?
Identifiers	Yes	No
Online Identifiers	Yes	No
Protected Classification Characteristics	No	No
Commercial Information	Yes	No
Biometric Information	No	No
Internet or Network Information	Yes	No
Geolocation Data	Yes	No
Sensory Information	Yes	No
Professional or Employment Information	Yes	No
Education Information	Yes	No
Financial Information	Yes	No
Medical Information	No	No

These Terms, the Privacy Policy, any Site usage guidelines or other policies or guidelines we may post on the Site constitute the entire agreement between you and us, and govern your use of the Site. The parties acknowledge having consented that these Terms of Use and all documents, notices and judicial proceedings entered into, given or instituted pursuant hereto, or relating directly or indirectly pursuant hereto, be in the English language.

Raklet Inc.

If you have questions about these Privacy Policy, you can contact us here:

4347 20th St, San Francisco CA 94114
+1.415.234.0554.
support@raklet.com